Before returning the Hub
Please check to see if there is an error with the hardware. We recommend the following steps:
- Check all cables and connections. When restarting the Hub also check if the Hub lights are flashing. Please consult this guide on the ezeep Hub LEDs or our logging guide to help you troubleshoot problems.
- Download the latest version of the Hub Finder from the ezeep Admin Portal and run a search directly after restarting the Hub.
- If the Hub still cannot be found, reset the device configuration to default. Run a new search with the Hub Finder after restarting.
Please note: If the Hub is not defective, you will incur shipping costs and a possible processing fee in accordance with our Terms and Conditions.
