ezeep Hub Replacement Service

Before returning the Hub

Please check to see if there is an error with the hardware. We recommend the following steps:

  • Check all cables and connections. When restarting the Hub also check if the Hub lights are flashing. Please consult this guide on the ezeep Hub LEDs or our logging guide to help you troubleshoot problems.
  • Download the latest version of the Hub Finder from the ezeep Admin Portal and run a search directly after restarting the Hub.
  • If the Hub still cannot be found, reset the device configuration to default. Run a new search with the Hub Finder after restarting.

Please note: If the Hub is not defective, you will incur shipping costs and a possible processing fee in accordance with our Terms and Conditions.

How to Return Your Hub

If you followed our recommended steps above and your Hub is still not working, please fill out the fields below.

Company Information

Shipping Address

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Hub Information