I can't claim my ezeep Hub, I receive the error "Hub already claimed"

Problem/Symptom:

If the Admin Portal displays "Hub already claimed", the device is already associated with an organization. Follow the guidance below before trying to claim it again.

Cause: 

The ezeep Hub has already been claimed by another ezeep organization

Solution/Workaround:

1. If you administrate several ezeep organizations, check if the Hub is listed in one of the other organizations. It will either show in the Connectors list with its MAC address or its DNS name.

2. Reach out to helpdesk@ezeep.com and provide the Hubs MAC address to have the Hub released from previous organization.