Windows Virtual Desktop Review – User Experience and Management

February 28, 2020
windows virtual desktop review user experience

We’ve tested the solution in house extensively, so how does Windows Virtual Desktop feel like in the real world? We give our impressions on the user experience and what it is like to use in the enterprise with a brief Windows Virtual Desktop review.

Feel: HTML 5 Browser Client vs Remote Desktop App

Visually, a session desktop looks almost identical to a normal Windows 10 desktop on both clients, meaning users can expect a very similar experience and more functionality than previous incarnations of remote desktops.

Depending on whether your users access the remote desktop via web client or via Remote Desktop app, the experience differs slightly.

Windows Virtual Desktop review: Remote desktop app
A screenshot of the Remote Desktop app taken from our in-house WVD test environment, offering a windowless experience and multi-monitor support.
Windows Virtual Desktop review: Web client
Compare that to the web client. While very similar, the toolbar cannot be fully hidden and a grey scroll bar appears.

With the HTML5 web client, users can access Windows Virtual Desktop with any modern browser. The uncomplicated and quick method of access has to be its main strength – once the WVD environment is built, just head to the log in page wherever you are and start working.

For those users that prefer apps, the Remote Desktop app is a great alternative. While it’s difficult the trump the HTML5 client in terms of flexibility, the remote desktop app experience did feel a little more robust at times when testing from a Windows desktop.

Windows Virtual Desktop review: app icons
The taskbar shows two Microsoft Word app icons, one of which has a virtualization marker.

Another nice feature is how virtually provisioned apps are visible on the taskbar of the non-virtualized Windows desktop, with the only visual difference being a small icon on top of the app’s taskbar icon. This helps you remember which instance of an app is being virtualized.

Speed

It goes without saying that the best way to judge the speed and feel of Windows Virtual Desktop is to try it yourself, but as we’re dealing with technology which isn’t freely accessible, online videos are the next best thing. We’re a big fan of Azure Academy’s videos, which are particularly handy for showing what WVD looks like to those without their own lab.

When opening a program for the first time, as shown in Azure Academy’s video at 3:08, you’ll notice that when a user logs into a session for the first time, the first program takes longer to open. As the Azure Academy’s test subscription only had very limited resources, it took over a minute for Visual Studio Code to open. After that though, barely any distracting levels of lag or delay were noticeable.

As to be expected with a remote desktop solution, the speed of user actions is sometimes a little slower than normal. This appears to depend on two things: a) how “beefy” the VMs are, and b) on how far away the WVD machines are from the user (e.g. accessing US West coast based machines from Europe will be slower than accessing EU based machines from the EU because of  network latency).

It might be useful to consult Microsoft’s experience simulator to find the right balance for yourself.

Functionality

We certainly get the impression that Windows Virtual Desktop will become a popular tool for many workers. Microsoft have really managed to carve out a very feature rich service here: Multi-session Windows 10 is available on all kinds of hardware, like iOS and Android devices, while management is more simple and scaling the service is easy.

But some compulsory features are still missing, that’s for sure.
Most tutorials fail to mention one key aspect of many workers daily duties – printing. What if the user wants to print off an important invoice, or if HR needs to print off a CV for an upcoming job interview?

This is where the partner integrations come into play. Without a partner integration, like ezeep, the default printing service in WVD will certainly frustrate users. Learn more about Windows Virtual Desktop printing on our website. 

Windows Virtual Desktop Review for Admins: Deployment and Management

Really the major thing admins should notice first is the time they are likely to save. Even without huge amounts of resources or by taking major shortcuts on security, it was possible within an hour or two to build a fully functional WVD environment that could be accessed from anywhere in the world.

Of course, a real working environment would need more planning, configuration, testing etc. but building the same result in even remotely the same amount of time using on-prem resources was not previously possible.

The learning curve is gentle too. While everything is based in the Azure cloud, switching from Active Directory to Azure Active Directory/Azure AD Domain Services really shouldn’t been seen as a challenge. Instead, admins can work more easily while on the move.

While there’s more Powershell know-how needed when deploying Windows Virtual Desktop, CloudJumper has a remedy for those who prefer clicking to coding.

Finally, Microsoft has provided rather extensive resources and tutorials, which are well organized, to get WVD up and running.

All in all, impressive manageability and the great Windows Virtual Desktop user experience really highlight Microsoft’s impressive achievement.

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ThinPrint, with 20 years of continuous development and internationally patented technology, is the leading provider of print management software and services for businesses. Its product lines ThinPrint and ezeep deliver unbeatable print performance to over 30,000 companies in any modern workplace scenario.

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